Users Guide to

First time user login
Find email was sent to you from It contains a temporary password and a link to customer login page

Type temporary password you received from email and input a new password as your choice. Click Create when you are done.

Existing Portal user log in

Open up a web browser and go to Click on Log in located in the top right corner

Select “Forgot your password” if you are going to reset your password

Click on Log in located in the top right corner

How to create a service ticket

Under “Services”, select “Create Service Request”

Complete the request form then select “Create”. For priority level, please note “Emergency” or “Next Day” priority levels are a premium fee. When possible, select “Next Route Maintenance” as the priority.

How to create a Bid Request

Under “Services”, select “Request Bid”

Complete the form then select “Create”

How to track ticket status and leave extra details

Under “Services”, select “Service Board”

Should you want to make any changes after the initial request is submitted, select “Edit” located on the left

Then select “Add Details”, then “Save”